33gbd Privacy Policy

Information We Collect

When you register for and use the 33gbd platform, we collect personal information in several categories. The categories below describe what we collect, the source of that information, and the basis on which we are entitled to process it. We collect only what is necessary to deliver the services you use and to comply with our legal obligations.

Information you provide directly. The majority of personal data we hold is provided by you at the point of registration, during the KYC verification process, when making a deposit or withdrawal, or when contacting our support team. It is your responsibility to ensure that the information you provide is accurate and kept up to date.

Information collected automatically. When you access the 33gbd platform, certain technical and usage data is collected automatically by our servers and analytics systems. This includes your IP address, the device and browser you are using, and details of the pages and games you interact with. This data is used to maintain platform security and to improve the overall user experience.

Information from third parties. In limited circumstances, 33gbd may receive information about you from trusted third parties, including identity verification service providers and payment processors. This data is used exclusively for the purpose for which it was shared — namely verifying your identity or processing your payment — and is not used for secondary purposes.

How We Use Your Data

33gbd processes your personal data only for specified, explicit, and legitimate purposes. We do not use your data in any manner that is incompatible with the purposes for which it was originally collected. The following describes the lawful bases and purposes for each category of processing we carry out.

• Providing platform services: To create and maintain your player account, enable deposits and withdrawals, deliver game sessions, settle bets, and provide customer support. Processing is necessary for the performance of the contract between you and 33gbd.
• Identity and age verification: To confirm that you are who you say you are and that you are at least 18 years of age. Verification is a legal and contractual obligation that cannot be waived. Processing is necessary to comply with our legal obligations and to fulfil the contract.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other illegal conduct. This processing is in our legitimate interests and in the interests of all players who use the platform honestly.
• Responsible gaming monitoring: To identify patterns of play that may indicate problem gambling, and to enforce self-exclusions, deposit limits, and cooling-off periods that you have activated. This processing is in your vital interests and is a contractual obligation.
• Financial transaction processing: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfers accurately and securely. Processing is necessary for the performance of the contract.
• Legal and regulatory compliance: To retain transaction records, respond to lawful requests from authorities, and fulfil any reporting obligations applicable to the platform. Processing is necessary to comply with legal obligations.
• Service improvement: To analyse usage patterns, identify technical issues, test new features, and improve the overall quality of the 33gbd platform. This processing is based on our legitimate interest in developing a better service for all players.
• Marketing communications: To send you promotional offers, bonus announcements, and platform updates — but only where you have given explicit consent to receive such communications. You may withdraw consent at any time with immediate effect.

Sharing & Disclosure

33gbd does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the specified purpose.

1. Payment processors: When you make a deposit or request a withdrawal, we share the minimum necessary financial data with the relevant payment service provider — such as bKash, Nagad, Rocket, or a Bangladeshi bank — to process the transaction. These providers are contractually bound to process your data only for that purpose.
2. Identity verification providers: To complete KYC checks, we may share your identity documents and personal details with our contracted identity verification service provider. This provider is prohibited from using your data for any purpose other than the verification service it supplies to us.
3. Game content providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and anonymised player identifier to facilitate your game session. Full identity data is not shared with game providers.
4. Fraud prevention and security services: We may share technical data — including IP addresses, device fingerprints, and transaction patterns — with fraud prevention partners who help us identify and block suspicious activity across the platform.
5. Legal and regulatory authorities: We will disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by applicable law, by a valid court order, or in response to a lawful regulatory request. We will notify affected players of such disclosures where we are legally permitted to do so.
6. Business transfers: In the event that the 33gbd business or any part of it is transferred, sold, or merged with another entity, player data held by 33gbd may form part of the transferred assets. Affected players will be notified before their data becomes subject to a different privacy policy.

Cookies & Tracking Technologies

33gbd uses cookies and similar tracking technologies to keep the platform functioning correctly, to maintain your logged-in session, and to understand how players interact with different parts of the site. This section explains the types of cookies we use and your options for managing them.

A cookie is a small text file stored on your device by your web browser when you visit a website. Cookies help websites remember your preferences and session state between page loads. They do not execute code on your device and cannot access other files on your system.

Managing your cookie preferences. You can manage or delete cookies at any time through your browser settings. Most browsers allow you to block all cookies, accept only certain types, or delete existing cookies. Please note that disabling strictly necessary cookies will impair or completely prevent your ability to log in and use the 33gbd platform. Instructions for managing cookies in common browsers are available through your browser's help documentation.

Third-party cookies. Where third-party analytics tools are integrated into the 33gbd platform, those tools may set their own cookies on your device in accordance with their own privacy policies. 33gbd reviews all third-party integrations to confirm that no advertising-purpose cookies are placed on your device without your knowledge. If you have concerns about a specific cookie observed on the 33gbd platform, contact [email protected] with the cookie name and we will investigate and respond.

Data Retention & Storage

33gbd retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory, and contractual obligations. When data is no longer needed for these purposes, it is securely deleted or anonymised.

• Active account data: All personal data associated with an active player account is retained for the duration of the account's active life. This includes identity data, contact data, and transaction records.
• Transaction and financial records: Transaction records — including deposit and withdrawal history — are retained for a minimum of 5 years following the date of the transaction to comply with financial record-keeping obligations.
• KYC verification documents: Identity documents submitted for KYC verification are retained for a minimum of 5 years following account closure. Where a regulatory obligation requires a longer retention period, that longer period applies.
• Support correspondence: Records of customer support interactions, including email and chat transcripts, are retained for 2 years following the closure of the relevant support ticket, after which they are deleted from active systems.
• Closed account data: Following voluntary account closure or administrative closure, personal data is retained for 5 years to satisfy legal obligations and to handle any post-closure disputes or regulatory inquiries. After this period, personal data is deleted or irreversibly anonymised.
• Self-exclusion records: Where a player has activated a self-exclusion, a record of the self-exclusion is retained indefinitely to ensure the exclusion can be honoured if the player attempts to re-register in the future.
• Marketing consent records: Records of marketing consent — including the date, time, and channel of consent — are retained for 3 years following the withdrawal of consent to demonstrate compliance with applicable rules.

Data storage location. 33gbd stores player data on servers that implement industry-standard physical and logical security measures. Data in transit between your device and our servers is always encrypted via SSL/TLS. Access to stored personal data is restricted to authorised personnel on a strict need-to-know basis, and all internal access is logged.

Your Privacy Rights

As a player on the 33gbd platform, you have a number of rights with respect to your personal data. 33gbd is committed to honouring these rights promptly and without unnecessary bureaucracy. To exercise any of the rights described below, contact us at [email protected] with the subject line "Privacy Rights Request" and a clear description of your request.

Security Measures

33gbd takes the security of your personal data seriously and has implemented a layered set of technical and organisational measures designed to protect data from unauthorised access, accidental loss, destruction, or disclosure. The following measures are currently in place across the platform.

• Transport layer encryption: All communications between your browser or device and the 33gbd platform are encrypted using TLS 1.2 or higher. This prevents interception of data in transit, including login credentials, payment details, and personal information.
• Password hashing: Player passwords are never stored in plain text. All passwords are processed using industry-standard one-way cryptographic hashing algorithms before being stored, meaning that even if our internal database were accessed without authorisation, your password could not be recovered from it.
• Access controls: Access to systems that hold personal data is restricted to authorised 33gbd personnel whose job roles require that access. All internal access is authenticated, role-based, and audit-logged. Access rights are reviewed periodically and revoked immediately upon the departure of any team member.
• Intrusion detection and monitoring: The 33gbd platform is monitored continuously for anomalous activity, including unusual login patterns, atypical transaction volumes, and known attack signatures. Automated alerts are reviewed by the security team in real time.
• Regular security assessments: 33gbd conducts periodic security assessments of its platform and infrastructure to identify and remediate vulnerabilities before they can be exploited. Third-party security reviews are also conducted on a scheduled basis.
• Data breach response: In the event of a personal data breach that poses a risk to players, 33gbd will notify affected players as promptly as practicable with details of the nature of the breach, the data categories involved, and the steps being taken to address the incident and prevent recurrence.

Policy Updates & Contact

33gbd reserves the right to update this Privacy Policy at any time to reflect changes in platform services, applicable law, or industry best practices. When material changes are made to this policy, registered players will be notified by email at the address associated with their account, and a notice will be displayed on the platform for a reasonable period following the change .

The effective date at the top of this Privacy Policy will always reflect the date on which the most recent version came into force. We encourage you to review this policy periodically so that you remain informed about how 33gbd handles your personal data. Your continued use of the platform following the effective date of any revision constitutes your acceptance of the updated policy.

Minor updates — such as corrections to typographical errors, clarifications of existing language that do not alter the substance of the policy, or updates to contact information — may be made without individual notification. These changes will still be reflected in the updated effective date shown at the top of the document.

Material updates — such as changes to the categories of data we collect, the purposes for which we process data, the third parties with whom we share data, or your rights as a player — will always be communicated to registered players by email at least 14 days before the new version takes effect, giving you adequate time to review the changes and, if you do not accept them, to close your account before they apply to you.

This Privacy Policy applies solely to the 33gbd platform at 33gbd.app and does not apply to any third-party websites, services, or applications that may be linked from or integrated with the platform. 33gbd is not responsible for the privacy practices of third-party providers, and we encourage you to review the privacy policies of any third-party services you use in connection with your gaming activity.